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General Information

All cross products are custom built after ordering.

Returns: All crosses are custom made to order. We allow returns if we shipped the wrong item, defective, or damaged in shipping. We will email a free return shipping label for all returns. Save original shipping box and packing materials to ship cross. After receiving returned cross for inspection we will then build and ship out a new cross. No additional charges.

Boxes and crates should be inspected immediately for any outside and inside damage the day of delivery.
The bubble wrap or foam should be removed from the item the day of delivery.
If any damage is found a claim needs to be filed the day of delivery either by the customer or by Crossmember Crosses.
Pictures should be taken of any damage of the box or crate and the item the day of delivery as a proof date if filing a claim.
Do not store product with the bubble wrap or foam on item because of potential marks that may appear and damage finish.

Policies

We strive to build our wood cross products to the highest quality of craftsmanship with the talents given to us by God.


Disclaimer

All the information on this website - www.crossmembercrosses.com is published in good faith. www.crossmembercrosses.com (Crossmember Crosses) will not be liable for any losses and/or damages in connection with the use of our website or from the installation and use of our wood cross products. Customer is liable for secure wall mounting of crosses which means having proper and adequate wood blocking to secure any screws and fasteners to the wall, or proper anchors when there is no wall blocking. Customer is liable for proper electrical installation of receptacle to plug in rope light.


Warranty

Crossmember Crosses warranties the sound construction of each wood cross product purchase and each rope light purchase for one year when used in a normal environment.

Normal wear and tear, cosmetic issues, alterations made by owner, misuse, accidents, fire, and continuous exposition to the sun or extreme weather circumstances are not covered in the one year warranty. Our warranty is only applicable to the original purchaser and is void if your product was purchased from another person or an unauthorized reseller.


Consent

By using our website, you hereby consent to our Policies, Disclaimer, Warranty and agree to its terms.


Update

Should we update, amend or make any changes to this document, those changes will be prominently posted here.





 Contact Us

Phone: 804-769-3806  

Email: crossmembers@protonmail.com


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