Returns: All cross
are built after orders are received. We have limited space for
returns if we
shipped the wrong item, defective, or damaged in shipping. We will
email a free return shipping label for all returns or shipping carrier
will bring a label when picking up box. Save original
shipping box and packing materials to ship cross. After receiving
returned cross for inspection we will then build and ship out a new
cross. No additional charges.
Boxes and crates should be inspected immediately for any outside and
inside damage the day of delivery.
The bubble wrap or foam should be removed from the item the day of
delivery to inspect product.
If any damage is found a claim needs to be filed the day of delivery
either by the customer or by Crossmember Crosses.
Pictures should be taken of any damage of the box or crate and the item
the day of delivery as a proof date if filing a claim.
Do not store product with the bubble wrap or foam on the item because
of potential marks that may appear and damage finish and possible
unnecessary drying of wood if not allowed to get air that could cause
drying cracks in the wood surface.
Crossmember Crosses warranties for one year the sound construction of
each wood cross product purchase when stored or used in a climate
controlled environment to regulate humidity.Normal wear and tear,
cosmetic issues, alterations made by owner, misuse, accidents, fire,
and continuous exposure to the sun or extreme weather circumstances are
not covered in the one year warranty. Our warranty is only applicable
to the original purchaser or anyone who acquired the product from the
original purchaser in the U.S. Ropelight has a 4 month full replacement
Crossmember Crosses - www.crossmembercrosses.com will not be liable for
any losses and/or damages in connection with the use of our website or
from the installation and use of our wood cross products. Customer is
liable for secure wall mounting of crosses which means having proper
and adequate wood blocking to secure any screws and fasteners to the
wall, or proper anchors when there is no wall blocking. Customer is
liable for anchoring floor and pulpit crosses to floor with supplied
metal braces. Customer is liable for proper electrical installation of
receptacle to plug in rope light.
Consent: By using
our website, you hereby consent to our Policies,
Disclaimer, Warranty and agree to its terms.
Update: Should we update, amend or make any changes to this document,
those changes will be prominently posted here.